Lead with an impactful statement.
Lead with an impactful statement.
Embedded Files
I’m a certified PMP®, CAPM®, ITIL®, and Lean Six Sigma Green Belt with over 8 years of experience in IT support, access management, and financial operations. My skills include process improvement, internal controls, technical support, and data analysis using tools like Tableau, Excel, and SQL. I'm currently transitioning into roles in IT Audit, Business Intelligence, or Project Coordination, where I can apply both my technical and business expertise to help organizations work smarter and stay compliant.
Organizations Served
Organizations Served
Airbus Helicopters, Inc.
Capgemini
Texas Attorney General
Texas Department of Family and Protective Services
Department of Public Safety (DPS)
Internal Revenue Service (IRS)
Work experience
Work experience
Desktop Support Engineer | Airbus Helicopters, Inc. | Apr 2021 – May 2025
Desktop Support Engineer | Airbus Helicopters, Inc. | Apr 2021 – May 2025
· Built Excel-based dashboards to track SLA and help desk ticket performance.
· Developed templates and macros that reduced manual reporting time by 30%.
· Provided Tier 2/3 support and documented trends in ServiceNow to optimize IT operations.
IT Infrastructure Specialist | Capgemini | Oct 2019 – Mar 2021
IT Infrastructure Specialist | Capgemini | Oct 2019 – Mar 2021
· Streamlined documentation of incident trends using Excel and ServiceNow reports.
· Improved reporting processes using Six Sigma methodology and ITIL best practices.
Information System Support Specialist | Texas Attorney General | May 2017 – Oct 2019
Information System Support Specialist | Texas Attorney General | May 2017 – Oct 2019
· Analyzed access logs and generated reports for internal control teams.
· Supported process mapping for IT access reviews and internal audit reports.
Project Intern | Texas Department of Family and Protective Services | Jan 2017 – May 2017
Project Intern | Texas Department of Family and Protective Services | Jan 2017 – May 2017
· Assisted in the analysis of asset inventory and deployment tracking using Excel.
Accountant Technician II / Tax Examiner | DPS / IRS | Feb 2013 – Apr 2017
Accountant Technician II / Tax Examiner | DPS / IRS | Feb 2013 – Apr 2017
· Handled financial data reconciliation and variance analysis across tax records.
· Prepared reports that supported compliance and audit reviews for 50+ accounts monthly.
Education
Education
· Business Intelligence Professional Certificate | 2025
· MBA, Accounting | Indiana Institute of Technology | GPA: 3.57
· A.S. in IT Administration | Austin Community College | GPA: 3.69
· Bachelor's in Accounting | Cairo University
Page updated
Google Sites
Report abuse